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Waters

Alliance 2695 gets stuck at "Preparing to Inject" in Run Samples in Empower 3 - WKB8615

Article number: 8615

SYMPTOMS

  • When selecting Run Samples, the system freezes at preparing to inject and the run never begins
  • Flow rate is established
  • Communication is established

ENVIRONMENT

  • Empower 3
  • Alliance 2695
  • 2489 TUV Detector
  • 2998 PDA Detector

CAUSE

The 2998 detector is part of the system, but is not used for this particular analysis. The detector is off and is causing the communication issue. 

FIX or WORKAROUND

Create a system that does not contain the 2998 detector for this analysis.

ADDITIONAL INFORMATION

 

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