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Error "Fatal error. Empower will exit" when opening run sample in Empower 3 - WKB8531

Article number: 8531

SYMPTOMS

  • The following error occurs when opening run sample from Empower Pro interface: "Fatal error. Empower will exit."
  • The following error occurs when opening run sample from Empower project: "Failed to start application (Run Samples)"
  • This appears for only one user with all projects and all chromatographic systems. Copy of Empower preferences does not resolve issue.

ENVIRONMENT

  • Empower 3 Enterprise
  • Citrix

CAUSE

Windows profile corruption.

FIX or WORKAROUND

  1. Delete the Windows profile of the user impacted by the issue on all Citrix servers.

ADDITIONAL INFORMATION

 

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