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Error "Fatal error. Empower will exit" when opening run sample in Empower 3 - WKB8531

Article number: 8531

SYMPTOMS

  • The following error occurs when opening run sample from Empower Pro interface: "Fatal error. Empower will exit."
    clipboard_ea92680c75390739d8d74e544cbd3afbe.png
  • The following error occurs when opening run sample from Empower project: "Failed to start application (Run Samples)"
    clipboard_e29905b31edaf41fe3908baf4829f6176.png
  • This appears for only one user with all projects and all chromatographic systems. Copy of Empower preferences does not resolve issue.

ENVIRONMENT

  • Empower 3 Enterprise
  • Citrix

CAUSE

Windows profile corruption.

FIX or WORKAROUND

  1. Delete the Windows profile of the user impacted by the issue on all Citrix servers.

ADDITIONAL INFORMATION

 

EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

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