- The following error occurs when opening run sample from Empower Pro interface: "Fatal error. Empower will exit."
- The following error occurs when opening run sample from Empower project: "Failed to start application (Run Samples)"
- This appears for only one user with all projects and all chromatographic systems. Copy of Empower preferences does not resolve issue.
- Empower 3 Enterprise
Windows profile corruption.
FIX or WORKAROUND
- Delete the Windows profile of the user impacted by the issue on all Citrix servers.
EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP