Empower database server must be rebooted before users can log in to Empower - WKB84918

SYMPTOMS

• Empower database server must be rebooted before users can log in to Empower.
• This problem occurs only on Sunday morning.

ENVIRONMENT

• Empower 3 Enterprise

CAUSE

The Empower cold backup that started in the early a.m. on Sunday had not completed by the time users tried to access Empower mid-morning Sunday. It had not completed because the drives on the server are reading/writing too slowly. It is a local copy, not a cross-network copying. This was determined by copying a large set of data and monitoring the copy rate. 

FIX or WORKAROUND

1. The IT department updated drives to faster versions.

ADDITIONAL INFORMATION

If enough time were given to the cold backup, it would complete successfully and start the database backup.