- Remotely connecting to the Empower server as a domain admin, encounter the Empower login error ">ORA-12638: Credential retrieval failed" Other users can connect normally from their Empower client computers or Citrix clients.
- Empower 1 Enterprise Empower 2 Enterprise Empower 3 Enterprise.
The domain admin user permissions do not include full local admin rights to the Empower server when "remoting" into the Empower server as domain admin.
FIX or WORKAROUND
- Directly on the server instead of remotely if possible, log in to the Empower server as a local administrator instead of as a domain administrator.