Agilent GC control panel is grayed out (unavailable) in the Empower run sample window - WKB8358
Article number: 8358
SYMPTOMS
- 7890 shows "NO" in the status OK column of node properties
- Can ping the instrument
- The instrument control panel is grayed out (unavailable)
ENVIRONMENT
- Empower 2 Personal
- Empower 3 Enterprise
- LAC/E
- Agilent 7890 GC
- Agilent 7890 GC ICF v2.5
- Agilent LC ICF v3.1
CAUSE
Corrupt driver
FIX or WORKAROUND
- Remove Agilent ICF
- Reboot the LAC/E.
- Reinstall Agilent ICF
- Reboot the LAC/E.
ADDITIONAL INFORMATION
id8358, 7890 GC, 7890 GCDET, 7890BGC, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP