Skip to main content
Waters

Agilent GC control panel is grayed out (unavailable) in the Empower run sample window - WKB8358

Article number: 8358

SYMPTOMS

  • 7890 shows "NO" in the status OK column of node properties
  • Can ping the instrument
  • The instrument control panel is grayed out (unavailable)

ENVIRONMENT

  • Empower 2 Personal
  • Agilent 7890 GC
  • Agilent 7890 GC ICS v2.5

CAUSE

Corrupted driver

FIX or WORKAROUND

  1. Remove Agilent 7890 GC ICS v2.5.
  2. Reboot the LAC/E.
  3. Reinstall Agilent 7890 GC ICS v2.5.
  4. Reboot the LAC/E.

ADDITIONAL INFORMATION

 

Not able to find a solution? Click here to request help.