What are some general troubleshooting approaches for Empower custom fields? - WKB80003
Article number: 80003
ENVIRONMENT
- Empower
- Custom fields
ANSWER
If the custom field is not working after an Empower upgrade:
- Was the custom field copied correctly, and were all embedded custom fields also copied?
- Can you check other custom fields that the problem custom field may rely on? Are they working as expected. (Are other custom fields embedded in your custom field?)
- Can you re-create the custom field in the new Empower version? Does it still not work?
- Contact GSS for initial troubleshooting. (Provide a backup of the project and details of what the custom field is expected to do.)
If you require help with a new custom field:
- Break down the calculation into smaller operations.
- Create custom fields for these smaller operations. Do they work as expected?
- Can the customer field utilize existing fields?
- If you require further help creating a custom field, contact Waters sales for a quotation for consultation time with Waters Professional Services.