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"Failed to connect to 6890 IP address" error message in Preconfiguration utility - WKB79624

Article number: 79624

SYMPTOMS

  • Error message "Failed to connect to 6890 IP address <xxx.xxx.xxx.xxx>"
  • When using an Agilent 6890 GC system, the first time you click Load configuration from GC in the pre-configuration utility, the configuration completes successfully. Clicking Load configuration from GC again produces the error Failed to connect to 6890 at <IP address>

ENVIRONMENT

  • Empower 3 Enterprise
  • Agilent Instrument Control Framework v3.0 and above
  • Agilent 6890N GC

CAUSE

Agilent GC driver for 6890 will not allow opening the connection via Agilentpluginserver.exe to the instrument when it is already established. 

FIX or WORKAROUND

  • Restart the LAC/E.
  • Issue CRI-909

ADDITIONAL INFORMATION

Event logs show the following:

Error 10/14/2019 13:40:38 Ag6890GC 0 6890 at xxx.xxx.xxx.xxx went offline unexpectedly.
Error 10/14/2019 13:40:38 Ag6890GC 0 Winsock error number 1236. Unable to get response from the instrument.
Error 10/14/2019 13:40:59 Ag6890GC 0 Failed to connect to 6890 at xxx.xxx.xxx.xxx
Error 10/14/2019 13:40:59 Ag6890GC 0 Winsock error number 10060. Could not establish low-level connection.

id79624, 6890A/+GC, 6890N GC

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