"Failed to connect to 6890 IP address" error message in Preconfiguration utility - WKB79624
Article number: 79624
SYMPTOMS
- Error message "Failed to connect to 6890 IP address <xxx.xxx.xxx.xxx>"
- When using an Agilent 6890 GC system, the first time you click Load configuration from GC in the pre-configuration utility, the configuration completes successfully. Clicking Load configuration from GC again produces the error Failed to connect to 6890 at <IP address>
ENVIRONMENT
- Empower 3 Enterprise
- Agilent Instrument Control Framework v3.0 and above
- Agilent 6890N GC
CAUSE
Agilent GC driver for 6890 will not allow opening the connection via Agilentpluginserver.exe to the instrument when it is already established.
FIX or WORKAROUND
- Restart the LAC/E.
- Issue CRI-909
ADDITIONAL INFORMATION
Event logs show the following:
Error 10/14/2019 13:40:38 Ag6890GC 0 6890 at xxx.xxx.xxx.xxx went offline unexpectedly.
Error 10/14/2019 13:40:38 Ag6890GC 0 Winsock error number 1236. Unable to get response from the instrument.
Error 10/14/2019 13:40:59 Ag6890GC 0 Failed to connect to 6890 at xxx.xxx.xxx.xxx
Error 10/14/2019 13:40:59 Ag6890GC 0 Winsock error number 10060. Could not establish low-level connection.
id79624, 6890A/+GC, 6890N GC