Why are the instrument icons missing from the instrument method editor? - WKB78273
Article number: 78273
SYMPTOMS
- Instrument icons are missing from the instrument method editor when trying to create a new instrument method
ENVIRONMENT
- Empower 3
- 2475 detector
- 2998 detector
- 2695 Alliance
CAUSE
Lost communication
FIX or WORKAROUND
- Shut down the computer and power-off the Ethernet switch and instruments.
- Power-on the Ethernet switch and then the computer.
- Wait until the computer is back up and idle before turning on the instruments.
ADDITIONAL INFORMATION
id78273, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP