Data is missing when reviewing from any client or LAC/E32 - WKB74464

SYMPTOMS

• Data is missing when reviewing from any client or LAC/E32
• Can view data directly on the server
• Permissions to the project share are correct
• WatersService is running on the LAC/E
• Recover log contains errors such as "unable to connect to [database name]"
• Unable to view data as a sample set runs
  • In the recover log, it says "failed to create remote file because access denied"
• Error messages in the event logs on the LAC/E32 cite issues with connecting to the domain controller

ENVIRONMENT

• Empower 3 Enterprise or Workgroup 

CAUSE

There was a change in the DNS of the network; there are no network communications to allow data to move or review.

FIX or WORKAROUND

Contact your IT department to resolve the DNS issue.

ADDITIONAL INFORMATION