Data is missing when reviewing from any client or LAC/E32 - WKB74464
Article number: 74464
SYMPTOMS
- Data is missing when reviewing from any client or LAC/E32
- Can view data directly on the server
- Permissions to the project share are correct
- WatersService is running on the LAC/E
- Recover log contains errors such as "unable to connect to [database name]"
- Unable to view data as a sample set runs
- In the recover log, it says "failed to create remote file because access denied"
- Error messages in the event logs on the LAC/E32 cite issues with connecting to the domain controller
ENVIRONMENT
- Empower 3 Enterprise or Workgroup
CAUSE
There was a change in the DNS of the network; there are no network communications to allow data to move or review.
FIX or WORKAROUND
Contact your IT department to resolve the DNS issue.
ADDITIONAL INFORMATION