Waters Database Manager launching error occurs with Empower 3 FR3 - WKB71852

SYMPTOMS

• When you go to Windows Start > All programs > Empower folder > Waters Database Manager, it opens in Google Chrome. Error: (Server name) refused to connect
• Does not reach the point to enter credentials
• Same issue using Chrome or IE 
• When you ping netstat -a, the default port 8181 is not listed

ENVIRONMENT

• Empower 3 Feature Release 3 Enterprise
• Waters Database Manager (WDM)

CAUSE

Waters Database Manager Listener is not running.

FIX or WORKAROUND

1. In Windows, open Control Panel > Administrative Tools > Services.
2. Start Waters Database Manager Listener.
3. Ping netstat -a; the default port 8181 should now be listed.
4. Launch Waters Database Manager.
5. Log in. Username is "administrator". The password is also "administrator".

ADDITIONAL INFORMATION