Hitachi LC with Empower 3: no communication, blank control panel, "Failed to register DHCP" with Hitachi remote tool - WKB7058
Article number: 7058
SYMPTOMS
- No communication
- Blank control panel
- When using Hitachi tool to attempt registering system again in Empower, error message "Failed to register DHCP" appears
- WatersDHCPserver stopped
ENVIRONMENT
- Empower 3
- Hitachi LC control
CAUSE
Windows hosts file corrupted
FIX or WORKAROUND
On the LAC/E or workstation controlling the Hitachi device:
- Stop WatersDHCPServer.
- Delete the file C:\Empower\Instruments\DHCP.XML.
- Delete the file C:\Windows\System32\drivers\etc\hosts.
- Create new file C:\Windows\System32\drivers\etc\hosts.
- Reboot the LAC/E or workstation.
- Register Hitachi system or systems.
ADDITIONAL INFORMATION
id7058, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP