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Hitachi LC with Empower 3: no communication, blank control panel, "Failed to register DHCP" with Hitachi remote tool - WKB7058

Article number: 7058

SYMPTOMS

  • No communication
  • Blank control panel
  • When using Hitachi tool to attempt registering system again in Empower, error message "Failed to register DHCP" appears
  • WatersDHCPserver stopped

ENVIRONMENT

  • Empower 3
  • Hitachi LC control

CAUSE

Windows hosts file corrupted

FIX or WORKAROUND

On the LAC/E or workstation controlling the Hitachi device:

  1. Stop WatersDHCPServer.
  2. Delete the file C:\Empower\Instruments\DHCP.XML.
  3. Delete the file C:\Windows\System32\drivers\etc\hosts.
  4. Create new file C:\Windows\System32\drivers\etc\hosts.
  5. Reboot the LAC/E or workstation.
  6. Register Hitachi system or systems.

ADDITIONAL INFORMATION

 

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