System or Admin account is locked - WKB692
Article number: 692
SYMPTOMS
Cannot log in due to locked account - the system account has been disabled
ENVIRONMENT
- Empower
- Breeze
CAUSE
Too many unsuccessful attempts to login
FIX or WORKAROUND
US and Canadian customers:
- Create an iRequest online by clicking on the following link - iRequest
- Email the completed Waters Procedures Document to MS_Service@waters.com and reference the iRequest number in the subject line.
- One of our technical specialists will contact you to assist in unlocking your account -see WKB8140
All other Geographies:
Create an iRequest or contact your local support organization for assistance.
ADDITIONAL INFORMATION
id692, BREEZESW, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP, SUPBZ