System or Admin account is locked - WKB692

SYMPTOMS

Cannot log in due to locked account - the system account has been disabled

ENVIRONMENT

• Empower
• Breeze

CAUSE

Too many unsuccessful attempts to login

FIX or WORKAROUND

US and Canadian customers:

• Create an iRequest online by clicking on the following link - iRequest
• Email the completed Waters Procedures Document to MS_Service@waters.com and reference the iRequest number in the subject line.
• One of our technical specialists will contact you to assist in unlocking your account - see Article 8140 - System (admin) account in Empower not working/disabled/locked

All other Geographies:

Create an iRequest or contact your local support organization for assistance.

ADDITIONAL INFORMATION