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Waters

Error: "Failed to establish a COM connection" when attempting to connect to a LAC/E32 - WKB656

Article number: 656

SYMPTOMS

Error Message: "Failed to establish a COM connection" when attempting to connect to a LAC/E32 or Acquisition client from a remote Empower client

ENVIRONMENT

Empower Enterprise or Workgroup

CAUSE

The watersservice on the LAC/E32 is not started and running.

The LAC/E32 is not connected to network infrastructure

The LAC/E32 is in Recovery process and is not connected to the network

FIX or WORKAROUND

Turn on and/or restart the watersservice on the LAC/E32.

ADDITIONAL INFORMATION

If the LAC/E32 was added into a new domain, remove and add the LAC/E32 node from and into Empower using Configuration Manager as an admin.

ACQUITY SQD and TQD are not supported on a LAC/E32 with the watersservice enabled.

ACQUITY QDa is supported on a LAC/E32 with the watersservice enabled. (The watersservice must be disabled temporarily in order to access the Tune Page.)


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