Agilent LC G7129 does not give a specific error if a plate is not recognized - WKB63382

SYMPTOMS

• Injecting from Plate 1 brings an instrument failure
• The diagnostic log gives Starting Analysis Via CAN errors
• The instrument method is not new and has worked in the past
• Creating a new instrument method brings the same error
• The instrument method sets up and monitors without an error
• The Autosampler arm does not move when a sample set is started using Plate 1; it immediately gives an instrument failure error
• The same instrument method works without an issue on Plate 2

ENVIRONMENT

• Empower 3 Feature Release 4
• Agilent ICF 3.0 with A.02.04

CAUSE

The plate is not installed properly.

FIX or WORKAROUND

1. Adjust the plate so that it is recognized by the Autosampler.
2. Verify that the plate is recognized, by hovering over the vial image in the control panel for the Autosampler.

ADDITIONAL INFORMATION

This has been entered as a defect (CRI-494).