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Error : "Signoff on following result id failed, because the signoff reason 1 is not valid to perform sign off 2 " using Empower - WKB6292

Article number: 6292

SYMPTOMS

  • Pop-up error "Signoff on following result id failed, because the signoff reason 1 is not valid to perform sign off 2" when performing signoff
  • Error only on one project
  • No change to System Policies
  • Enough project tablespace
  • Server reboot didn't resolve

ENVIRONMENT

  • Empower 3 Feature Release 2 ( FR2) 
  • Client server

CAUSE

Analyst level 1 using their own reason and not using the default Authorship

FIX or WORKAROUND

  1. Check system policies ( Configuration manager > View > System Policies).
  2. Use the signoff reason per System Policies.

ADDITIONAL INFORMATION

 

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