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Waters

Empower run stops between injections - WKB60218

Article number: 60218

SYMPTOMS

  • Empower sample set stops between injections
  • No buffering
  • No instrument errors
  • No messages in Message Center
  • This issue is random and intermittent for different users, projects, and systems on LAC/E32s across the network and at different sites

ENVIRONMENT

  • Empower 3 FR2 HF1 SR2 HF2 Enterprise
  • Citrix

CAUSE

Intermittent communication or resource issue with raw data share file server and LAC/E32s; Ethernet and database connectivity appears normal

FIX or WORKAROUND

Reboot the raw data share file server.

ADDITIONAL INFORMATION

 

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