Error: Instrument failure in Empower message center - WKB5898

SYMPTOMS

• "Instrument failure" in Empower message center.
• Empower Node properties status shows "No" for all instruments.
• Reboot of computer and systems does not resolve issue.
• Waters Service on LAC/E is running.
• Able to ping and get reply from the Instrument LAN.
• Cannot ping any instrument connected.
• Waters DHCP is blank for all instruments connected.

ENVIRONMENT

• Empower
• Client server
• Ethernet instruments

CAUSE

Windows Firewall blocking communication with the instrument LAN.

FIX or WORKAROUND

Disable Windows Firewall (Start > Control Panel > Windows Firewall > Turn Windows Firewall on or off > Turn off Windows Firewall)

Verify that other security software is not blocking communication.

ADDITIONAL INFORMATION

Make certain that the Instrument LAN connection is enabled.