Error: Instrument failure in Empower message center - WKB5898
Article number: 5898
SYMPTOMS
- "Instrument failure" in Empower message center.
- Empower Node properties status shows "No" for all instruments.
- Reboot of computer and systems does not resolve issue.
- Waters Service on LAC/E is running.
- Able to ping and get reply from the Instrument LAN.
- Cannot ping any instrument connected.
- Waters DHCP is blank for all instruments connected.
ENVIRONMENT
- Empower
- Client server
- Ethernet instruments
CAUSE
Windows Firewall blocking communication with the instrument LAN.
FIX or WORKAROUND
Disable Windows Firewall (Start > Control Panel > Windows Firewall > Turn Windows Firewall on or off > Turn off Windows Firewall)
Verify that other security software is not blocking communication.
ADDITIONAL INFORMATION
Make certain that the Instrument LAN connection is enabled.