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Empower Error: Cannot continue with the sample set (Instrument Configuration has changed) - WKB5325

Article number: 5325

SYMPTOMS

  • When a user tries to run a sample set using the "Reinject samples from previously run sample set" option, Empower displays an error message saying "Cannot continue with the sample set (Instrument Configuration has changed)".

ENVIRONMENT

  • Empower 2 and Empower 3
  • Run Samples Window

CAUSE

This error message occurs if:

1) Run Samples is closed by the first user before trying to resume the aborted sample set from the same client/PC.

2) If a different user launches Run Samples from a different client/PC.

FIX or WORKAROUND

  1. After aborting the sample set, if the user intends to reload the sample set, they should not close the Run Sample window.
  2. If the same or different user is to reload the sample set, they should launch the sample set from the same client/PC.

ADDITIONAL INFORMATION

This is similar to defect PCS  39330. See attached link for further details.

http://www.waters.com/waters/support.htm?lid=39330&type=DFCT

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