Random instrument failure in the middle of a run in Empower 3 - WKB53194

SYMPTOMS

• InstrumentServer.exe error in the module MSVRT100.DLL results in instrument failure in the middle of a run
• From Windows Application log: Faulting application name: InstrumentServer.exe
  version: 7.0.3471.911
  * time stamp: 0x591ac18c
  * Faulting module name: MSVCR100.dll
  version: 10.0.40219.325
  time stamp:
  * 0x4df2be1e
  * Exception code: 0x40000015
  * Fault offset: 0x0008d6fd
  * Faulting process id: 0xe54
  * Faulting application start time: 0x01d4654f4e896233
  * Faulting application path: C:\Empower\Bin\InstrumentServer.exe
  * Faulting module path: C:\WINDOWS\SYSTEM32\MSVCR100.dll

ENVIRONMENT

• Windows 2012 R2 server
• Empower 3 Feature Release 4

CAUSE

Unknown

FIX or WORKAROUND

PCS 56619 opened on November 8, 2018

ADDITIONAL INFORMATION