"Failed to Start Application" error for Empower 3 - WKB50855
Article number: 50855
SYMPTOMS
- "Failed to Start Application" error message received when trying to review a chromatogram from Empower 3
- Reviewing the chromatogram is possible by running review from the Empower\bin directory
ENVIRONMENT
- Empower 3
CAUSE
A banking software security program (WARSAW from GAS Technologia) interferes with access to the ntdll.dll needed to review data.
FIX or WORKAROUND
Remove the security software.
ADDITIONAL INFORMATION
id50855, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP