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Waters

Error "503: Server Unavailable" when launching WDM - WKB4988

Article number: 4988

SYMPTOMS

  • When launching Waters Database Manager on an Empower 3 FR3 server, Internet Explorer opens with message "503: Server Unavailable"

ENVIRONMENT

  • Windows Server 2012 R2
  • Empower 3 Feature Release 3
  • Internet Explorer 11

CAUSE

Ping of server name returns different IP than what's assigned.

FIX or WORKAROUND

  1. Disable the Network Interface Card (NIC) adapter: Microsoft Loopback Adaptor.
  2. Disable any additional NICs that are not connected.

ADDITIONAL INFORMATION

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