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Several LAC/E32s enter buffering state in Empower - WKB49623

Article number: 49623

SYMPTOMS

  • System enters buffering mode shortly after run has started
  • This occurs to several systems in one lab regardless of instrument type

ENVIRONMENT

  • Empower 3 Service Release 2 (SR2) Hotfix 1 (HF1)

CAUSE

  • Identified that one of the network switches for the impacted site was utilized at more than 90%.

FIX or WORKAROUND

  • Restart network switch for that lab.

ADDITIONAL INFORMATION

 

id49623, LAC32, LAC32C07, LAC32C08, LAC32C09, LAC32C1_4, LAC32C10, LAC32C11, LAC32C12, LAC32C13, LAC32C15, LAC32C16, LAC32C5_6, LACE, LACE32C14

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