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Empower control panel issue with the 2424 ELS detector: wrong information, gain shows as "1" - WKB49120

Article number: 49120

SYMPTOMS

  • For the 2424 ELS detector, Empower control panel returns the wrong information
  • If another Ethernet detector is in the chromatographic system, the information is also wrong for that detector

    clipboard_eb7a62c2d822b222b9256b53557adc52a.png
    clipboard_e1cb1de89cee7f24a7c9189d9b7311baa.png

ENVIRONMENT

  • Empower 3
  • Waters Driver Pack 2018 Release 1

CAUSE

PCS 35552

FIX or WORKAROUND

  1. Close Empower.
  2. Rename the C:\Empower\Instruments\HTML\W2424\en folder to C:\Empower\Instruments\HTML\W2424\~en on the Empower node.
    clipboard_eda3fcaf09c077c04f8f7ae42e2d833e2.png
  3. Run C:\Empower\Instruments\Bin\StopAcquityProcesses.cmd.
  4. Issue resolved:
    clipboard_e273ab7f1d6cc2f258e3d0bfef20427e4.png

     

ADDITIONAL INFORMATION

 

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