Empower control panel issue with the 2424 ELS detector: wrong information, gain shows as "1" - WKB49120
Article number: 49120
SYMPTOMS
- For the 2424 ELS detector, Empower control panel returns the wrong information
- If another Ethernet detector is in the chromatographic system, the information is also wrong for that detector
ENVIRONMENT
- Empower 3
- Waters Driver Pack 2018 Release 1
CAUSE
PCS 35552
FIX or WORKAROUND
- Close Empower.
- Rename the C:\Empower\Instruments\HTML\W2424\en folder to C:\Empower\Instruments\HTML\W2424\~en on the Empower node.
- Run C:\Empower\Instruments\Bin\StopAcquityProcesses.cmd.
- Issue resolved:
ADDITIONAL INFORMATION
id49120, 2424, 2424B, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP