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Empower Inventory Viewer (EIV) shows information only from the node where the Data Collector was run - WKB48856

Article number: 48856

SYMPTOMS

  • Empower Inventory Viewer (EIV) shows information only from the node where the Data Collector was run
  • All other Nodes show Node Name, Node Status, and Last Scanned

ENVIRONMENT

  • Empower
  • EIV

CAUSE

Incorrect EIV Data Collector configuration setting. A local path (e.g., C:\EIV_DATA) is specified in the Output file folder field instead of a UNC share path (e.g., \\servername\sharename).

FIX or WORKAROUND

  1. Update the EIV Data Collector configuration to use a UNC share path in the Output file folder field.

ADDITIONAL INFORMATION

 

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