Cannot communicate with ACQUITY system in Empower - WKB48612
Article number: 48612
SYMPTOMS
- Cannot communicate with ACQUITY system in Empower
- Console does not populate information regarding system modules
- Instruments scan OK? NO on the node properties instrument tab
- Cannot ping the instrument LAN card successfully at 192.168.0.1
ENVIRONMENT
- Empower
- ACQUITY UPLC
- Ethernet instruments
CAUSE
The instrument LAN card is set to disabled.
FIX or WORKAROUND
- Enable the instrument LAN card and confirm communication by pinging it.
- Re-scan the instruments on the node properties instrument tab and they will appear as OK? YES.
ADDITIONAL INFORMATION
id48612, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP, UPBINARY