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Waters

Cannot collect data from one detector ( 2424) when other Ethernet detectors in the system are powered-off using Empower - WKB4846

Article number: 4846

SYMPTOMS

  • Only need to collect data from ECD detector (2424), 2489 is powered-off
  • Creating new Instrument methods and new system did not work
  • System configuration has 2489, e-2695, and 2424 (all Ethernet )

ENVIRONMENT

  • Empower 3 Feature Release 2
  • Enterprise, client server
  • Ethernet-controlled Waters instruments (2489, e-2695 and 2424)

CAUSE

This is a defect reported under PCS #45505 titled: Do not turn off Ethernet instruments within an Empower instrument method.

  • Do not turn off Ethernet device from within the Empower instrument method, as this can cause several issues during the run.
  • If a device is not needed in the chromatographic system, this device should not be included when the system is created.

FIX or WORKAROUND

  1. Recreate a chromatographic system in Empower using only the required instruments needed to collect data.
  2. Create a separate instrument method in Empower with only the required instruments.

ADDITIONAL INFORMATION

 

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