Cannot collect data from one detector ( 2424) when other Ethernet detectors in the system are powered-off using Empower - WKB4846
Article number: 4846
SYMPTOMS
- Only need to collect data from ECD detector (2424), 2489 is powered-off. Creating new Instrument methods and new system did not work. System configuration has 2489, e-2695, and 2424 (all Ethernet.)
ENVIRONMENT
- Empower 3 Feature Release 2.
- Enterprise, client server.
- Ethernet-controlled Waters instruments (2489, e-2695 and 2424).
CAUSE
This is a defect reported under PCS #45505 titled: Do not turn off Ethernet instruments within an Empower instrument method.
- Do not turn off Ethernet device from within the Empower instrument method, as this can cause several issues during the run. If a device is not needed in the chromatographic system, this device should not be included when the system is created.
FIX or WORKAROUND
- Recreate a chromatographic system in Empower using only the required instruments needed to collect data.
- Create a separate instrument method in Empower with only the required instruments.
ADDITIONAL INFORMATION
id4846, 2424, 2424B, 2489, 2489B, 2489SFC, 2690, 2690D, 2690DUPGD, 2690UP, 2695, 2695D, 2695DE, 2695DEB, 2695DUP, 2695E, 2695EB, 2695INERT, 2695UP, A-10SSM, A-10UV, ALLCOLCLR, ALLCOLHTR, ALLCOLHTRB, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP