Serial ports not available in Empower Node Properties when using an Avocent hub - WKB4297

SYMPTOMS

• The eight serial ports are not available for selection in the Empower Node Properties "Serial Ports" tab when you use an Avocent hub

ENVIRONMENT

• Empower
• Empower 2
• Empower 3
• Avocent Hub

CAUSE

Incomplete installation of the Avocent driver software

FIX or WORKAROUND

Reinstall the Avocent driver, making sure that the registry entries match those in the picture below.

ADDITIONAL INFORMATION

The installation instruction must be followed precisely. They can be found here: http://www.waters.com/webassets/cms/support/docs/release_notes_8-port_hub_716003233ra.pdf