Getting "Connection to chromatography system lost" error when running samples in Empower 3 - WKB4043

SYMPTOMS

• Getting "Connection to chromatography system lost" error when running samples in Empower 3

ENVIRONMENT

• Empower 3

CAUSE

Problem with Sample Set Method.

FIX or WORKAROUND

1. Recreate the Sample Set Method from scratch instead of loading and modifying a previously used one.

ADDITIONAL INFORMATION

Corresponding errors in Windows application event viewer log.

InstrumentServer.exe application event error

Computer: computername
Description:
Faulting application name: InstrumentServer.exe, version: 7.0.3471.903, time stamp: 0x4f0fdac3
Faulting module name: MSVCR90.dll, version: 9.0.30729.4940, time stamp: 0x4ca2ef57

This issue can be caused by firewall issues in a network environment.