- Getting "Connection to chromatography system lost" error when running samples in Empower 3
- Empower 3
Problem with Sample Set Method.
FIX or WORKAROUND
- Recreate the Sample Set Method from scratch instead of loading and modifying a previously used one.
Corresponding errors in Windows application event viewer log.
InstrumentServer.exe application event error
Faulting application name: InstrumentServer.exe, version: 7.0.3471.903, time stamp: 0x4f0fdac3
Faulting module name: MSVCR90.dll, version: 9.0.30729.4940, time stamp: 0x4ca2ef57
This issue can be caused by firewall issues in a network environment.