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Error: Printer LAN IP conflict, change to alternate IP address in Empower - WKB3910

Article number: 3910

SYMPTOMS

  • Printer LAN IP conflict, change to alternate IP address error observed in the ACQUITY console

ENVIRONMENT

  • Empower 3 Workstation
  • ACQUITY UPLC
  • ACQUITY H-Class

CAUSE

Printer is configured to use the Instrument LAN default IP address of 192.168.0.1

FIX or WORKAROUND

  1. Power-off all instruments.
  2. Change the Instrument LAN IP to the alternate from the Configuration Manager.
    1. Select the Node, right-click, and select Properties.
    2. Go to the Configure DHCP tab and click Configure DHCP.
    3. Select Server > Configuration Wizard > Instrument LAN card, and click Next.
    4. Select Alternate IP Address (172.16.0.1) and click Next.
    5. Click Finish and allow the computer to restart.
  3. Allow the Operating System to fully initialize and do not open Empower.
  4. Power-on instruments starting with the instrument that has the built-in hub (Sample Manager) and wait until it completes and goes to idle. The unit should populate in the DHCP Server window.
  5. Power-on the pump. When it completes the start-up and populates, you can turn on the detector.
  6. After all modules have completed the start-up diagnostics and have populated in the DHCP, log into Empower.
  7. Run as usual.

ADDITIONAL INFORMATION

 

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