"Failed to connect to Node error 340" in Empower - WKB3830

SYMPTOMS

• "Failed to connect to Node error 340" when trying to connect to node

• Error occurred after DST (daylight savings time) patch was applied as a push install

• Install Support folder and Oracle are missing

ENVIRONMENT

• Empower 3 Feature Release 2
• Windows 2008 server

CAUSE

As noted in the Empower 3 Feature Release 2 Installation and Configuration Guide:

Push installation is not supported on clients, LAC/E32 modules, or Citrix servers on which Oracle is already installed.

FIX or WORKAROUND

This is a defect under PCS 50685.

A new enhancement request (PCS 55318) to allow push installs of Empower to recognize preinstalled Oracle clients has been submitted.

ADDITIONAL INFORMATION