Empower lost communicatio with the System - WKB3662
Article number: 3662
SYMPTOMS
- Loss of communication
- Unable to reset from Waters Console
- Missing the Serial Number and Data Type in the Empower DHCP Server
ENVIRONMENT
- ACQUITY UPLC H-Class Quaternary Solvent Manager (QSM)
- ACQUITY UPLC Sample Manager (SM)
- ACQUITY UPLC Sample Manager-FTN
- ACQUITY UPLC Photodiode Detector Array (PDA)
- ACQUITY QDa Mass Detector
- ACQUITY UPC2 System
- ACQUITY UPC2 PDA Detector
- LAC/E32
- Empower 3
CAUSE
Unknown
FIX or WORKAROUND
Perform a cold restart of the system as follows:
- Take the System offline from Empower
- Log out from Empower
- Clear all modules from the DHCP Server (C:\Empower\Instruments\Waters DHCP Server Configuration.exe)
- Power-off all Instrument modules
- Power-off the host PC
- Power-on the PC and log on into Windows only
- Power-on the modules, starting with the Sample Manager (contains the internal Ethernet hub)
- Make sure all the modules populate the DHCP Server
- Log in into Empower
- Bring the System online
- In Empower, go to Configure System Manager\Nodes\Highlight your Node Name\Properties\on the Instruments tab verify that the Instruments are "OK?" "Yes".
ADDITIONAL INFORMATION
id3662, A-30PDA, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, QDA, SUP, UPAPDA, UPC2BSM, UPC2CMA, UPC2CNVMGR, UPC2PDA, UPC2SMFL, UPPDA, UPPDAARC, UPPDAARCB, UPPDA-E, UPPDA-L, UPPDALTC, UPPDATC, UPPPDA, UPQSM, UPQSM+, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO