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Incorrect power cord received with Lenovo or Dell computer - WKB3613

Article number: 3613

SYMPTOMS

  • The wrong power cord is in the box with the computer
  • The power cord is not appropriate for the destination country

ENVIRONMENT

  • Lenovo computers
  • Dell computers
  • LAC/E 32

CAUSE

When a customer orders a computer, the distribution center adds the proper power cord according to the purchaser's geography.

The correct power cord may be packaged separately.

FIX or WORKAROUND

  • Look for a separate package containing the appropriate power cord.
  • Power cords for multiple computers on the same order may be packaged together in one box.

ADDITIONAL INFORMATION

  • Dell computers include power cords for Europe and China in the PC box.
  • Lenovo computers include power cords for China in the PC box.
  • The part# for the US power cable that goes from the LAC/E 16 power brick to the wall is - 442000202 Power cord US, 7A/125V, 2.5m, NEMA 5-15

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