BusLAC/E communication failure observed in Empower - WKB3507
Article number: 3507
SYMPTOMS
- Run stops with the BusLAC/E communication error @ run time 0.00 in the message center
- Instrument failure is observed in the run samples window
- 2487 Failure, lamp off during acquisition
ENVIRONMENT
- Empower 3 Enterprise
- Configure 15 LAC/E
- PCI BusLAC/E card
- BusLAC/E driver v7.0.1.1
- 2487 Dual Wavelength Absorbance Detector
- 2690/2695 Alliance Separations Module
CAUSE
Shut down method has an event set to turn off the lamp at time 0.00.
FIX or WORKAROUND
- Change the event to turn off the lamp at one minute.
ADDITIONAL INFORMATION