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Waters

BusLAC/E communication failure observed in Empower - WKB3507

Article number: 3507

SYMPTOMS

  • Run stops with the BusLAC/E communication error @ run time 0.00 in the message center
  • Instrument failure is observed in the run samples window
  • 2487 Failure, lamp off during acquisition

ENVIRONMENT

  • Empower 3 Enterprise
  • Configure 15 LAC/E
  • PCI BusLAC/E card
  • BusLAC/E driver v7.0.1.1
  • 2487 Dual Wavelength Absorbance Detector
  • 2690/2695 Alliance Separations Module

CAUSE

Shut down method has an event set to turn off the lamp at time 0.00.

FIX or WORKAROUND

  1. Change the event to turn off the lamp at one minute.

ADDITIONAL INFORMATION

 

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