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Error when attempting to activate Empower 3 Personal base license: Credentials cannot be verified at this time - WKB31737

Article number: 31737

SYMPTOMS

  • Error observed when attempting to activate Empower 3 Personal base license: "Credentials cannot be verified at this time"
  • Windows Firewall is off
  • Windows Defender is off

ENVIRONMENT

  • New installation of Empower 3 FR4

CAUSE

Generic account does not have full administrator privileges.

FIX or WORKAROUND

  1. Run the Licensing Wizard using the Run as Administrator function.

ADDITIONAL INFORMATION

 

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