"Printer not activated, error code -30" when trying to save a PDF in Report Publisher in Empower 3 - WKB3128

SYMPTOMS

• The "Printer not activated, error code -30" message appears when you try to save a PDF file in Report Publisher or save in Export Methods.

ENVIRONMENT

• Empower 3

CAUSE

"Print" function used in Report Publisher.

This can also occur when Save As function used as this is due to corrupt or missing drivers.

FIX or WORKAROUND

1. Use the "Save As" function to save a PDF file in Report Publisher.
2. If this fails to work then run Configpdfdriver.bat file.
3. If Configpdfdriver.bat file is missing or been deleted then this and likely the *.dll files listed in additional information will need to be downloaded and installed in C:\windows\system32\spool\drivers\x64.  They have likely been deleted or are corrupt.  If present when navigating to the folder location replace with the new versions.  Reboot the PC, then run Configpdfdriver.bat.
4. Launch Empower and check the files can now be saved as pdf.
5. You may need to contact Waters Technical Support for the drivers.  1-888-292-8377.

ADDITIONAL INFORMATION

• The Waters PDF Generator is intended for background use by the software, not as a user option for printing.
• To reinstall the Waters PDF Generator, navigate to C:\Empower\bin\Configpdfdriver.bat and double click the file.
• If file is missing follow instructions in Fix/Workaround above.
• The *.dll files needed, the acfpdf.txt document was also transferred.