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Waters

"Printer not activated, error code -30" when trying to save a PDF in Report Publisher in Empower 3 - WKB3128

Article number: 3128

SYMPTOMS

  • The "Printer not activated, error code -30" message appears when you try to save a PDF file in Report Publisher.

ENVIRONMENT

  • Empower 3

CAUSE

"Print" function used in Report Publisher.

FIX or WORKAROUND

  1. Use the "Save As" function to save a PDF file in Report Publisher.

ADDITIONAL INFORMATION

  • The Waters PDF Generator is intended for background use by the software, not as a user option for printing.
  • To reinstall the Waters PDF Generator, navigate to C:\Empower\bin\Configpdfdriver and double click the file.

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