"Printer not activated, error code -30" when trying to save a PDF in Report Publisher in Empower 3 - WKB3128

SYMPTOMS

• The "Printer not activated, error code -30" message appears when you try to save a PDF file in Report Publisher.

ENVIRONMENT

• Empower 3

CAUSE

"Print" function used in Report Publisher.

FIX or WORKAROUND

1. Use the "Save As" function to save a PDF file in Report Publisher.

ADDITIONAL INFORMATION

• The Waters PDF Generator is intended for background use by the software, not as a user option for printing.
• To reinstall the Waters PDF Generator, navigate to C:\Empower\bin\Configpdfdriver and double click the file.