Empower project backup error: Failed to create backup directory - WKB29979

SYMPTOMS

• Empower project backup error when backing up to a network share: "Failed to create backup directory"
• The backup process stops

ENVIRONMENT

• Empower 3
• Empower 2

CAUSE

Probably a directory access issue: The network share permissions do not give the user Empower access to write the project backup files to the network share.

FIX or WORKAROUND

1. Confirm that the user can back up to a local directory.
2. Add the domain user account or accounts to the network share permissions.
3. If they are not already there, add the Windows built-in System account full control permissions to both the Empower server's Waters_projects$ raw data share permissions and the Empower\Projects folder security permissions.

ADDITIONAL INFORMATION