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Waters

Can Windows firewall cause gray control panels in an Empower Citrix session? - WKB29161

Article number: 29161

ENVIRONMENT

  • Empower 3 Enterprise
  • Citrix server

ANSWER

Yes, the firewall will have an impact. Refer to Waters Informatics Infrastructure Reference Guide (715004286) for inspecting ports. Revision E lists the ports on page 5. 

Port number 336 should not be blocked in the firewall rule

ADDITIONAL INFORMATION

To test whether port 336 is open between the Citrix server and the LAC/E, from the Citrix server, in a Windows PowerShell command, type :
tnc Name_of_the_LACE -port 336

id29161, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

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