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Web licensing error: Maximum Licenses Already Activated. Licenses Available: 0 - WKB2909

Article number: 2909

SYMPTOMS

  • Error message "Maximum Licenses Already Activated.  Licenses Available: 0" when trying to activate a multi-database license on a server
  • Same license was successfully activated on four other databases
  • Installation Profile (Database ID) on the database exhibiting the error is the same as on one of the other databases for which the license was successfully installed

ENVIRONMENT

  • Empower 3 Enterprise
  • Cloned database
  •  The DB schema was brought over from the old server, when the new DB was created

CAUSE

This license has already been activated on this database with the same database ID. 

A database whose database ID is stored in a table in Oracle was cloned, resulting in the database ID being copied over into the new instance of Empower. When activating the multi-database license, because the database ID is not unique, the licensing program "thinks" that the license is already active on that database.

 

FIX or WORKAROUND

  1. Clone a database that does not have a database ID in the Oracle table.
    • Pre Empower 3 FR3: Clone a database that never had a license activated.
    • Empower 3 FR3: Clone a database that never had a license activated, or clone a database that had all licenses deactivated, resulting in the database ID being cleared. out.

ADDITIONAL INFORMATION

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