Random communication failures between Empower and an ACQUITY UPLC - WKB2901
Article number: 2901
SYMPTOMS
- Communication fails randomly throughout the day
- "Communication failure" observed in the Empower Message Center and in the ACQUITY console
ENVIRONMENT
- Empower 3
- All ACQUITY systems
- Personal or LAC/E
CAUSE
Internet Protocol version 6 (IPv6) is active on the instrument LAN card in the computer.
FIX or WORKAROUND
- Click Start > Control Panel > Network and Sharing Center > Change adapter settings.
- Select Instrument LAN, right-click, and select Properties.
- On the Networking tab, clear the Internet Protocol Version 6 (TCP/IPv6) check box, and then click OK.
- Disable ipv6 from registry key as per WKB9503
ADDITIONAL INFORMATION
id2901, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP