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Random communication failures between Empower and an ACQUITY UPLC - WKB2901

Article number: 2901

SYMPTOMS

  • Communication fails randomly throughout the day
  • "Communication failure" observed in the Empower Message Center and in the ACQUITY console

ENVIRONMENT

  • Empower 3
  • All ACQUITY systems
  • Personal or LAC/E

CAUSE

Internet Protocol version 6 (IPv6) is active on the instrument LAN card in the computer.

FIX or WORKAROUND

  1. Click Start > Control Panel > Network and Sharing Center > Change adapter settings.
  2. Select Instrument LAN, right-click, and select Properties.
  3. On the Networking tab, clear the Internet Protocol Version 6 (TCP/IPv6) check box, and then click OK.
  4. Disable ipv6 from registry key as per WKB9503

ADDITIONAL INFORMATION

TCPIPv6.JPG

id2901, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

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