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Waters

Unable to bring a fourth system online in Empower - WKB28167

Article number: 28167

SYMPTOMS

  • Four system control licenses installed
  • Three systems online
  • Unable to bring a fourth system online

ENVIRONMENT

  • Empower Workstation

CAUSE

Corrupt INSTSRV.DAT file

FIX or WORKAROUND

  1. Delete all systems, instruments, and DHCP entries.
  2. Delete INSTSRV.DAT (C:\Empower\instrumentServer\instsrv.dat and delete file. ***Please note that deleting the instsrv.dat file will delete all system configurations on the node)
  3. Recreate the systems.

ADDITIONAL INFORMATION

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