The Empower processing server hangs after processing - WKB28150

SYMPTOMS

• The Empower processing server hangs after processing
• Issue does not resolve when user logs off of Empower
• Restarting the Empower service or rebooting the server does not resolve

ENVIRONMENT

• Empower 3 Personal
• No Citrix

CAUSE

The processing server hangs after processing.

FIX or WORKAROUND

Do a hard reboot of the processing client.

ADDITIONAL INFORMATION

Note: If it is a Citrix server, try to reboot the Citrix server and see if that solves the issue permanently.