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Waters

No users found when creating a new LDAP-based user in Empower - WKB27949

Article number: 27949

SYMPTOMS

  • No user objects are found in the "Select users from LDAP tree" dialog box

ENVIRONMENT

  • LDAP authentication in Empower   

CAUSE

The search criteria are incorrect in the Empower LDAP configuration.

FIX or WORKAROUND

  1. Do not enter the DC information from the Domain Components field into the Search Criteria field.
  2. Ensure that the entry in the Search Criteria field references the correct directory location and that the entry contains no spelling or formatting errors.

ADDITIONAL INFORMATION

Contact Waters support for further assistance if needed.

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