New Empower user does not see all projects upon logging into Empower. - WKB27653

SYMPTOMS

New user does not see all projects when clicking Browse Projects.

ENVIRONMENT

Empower 3

CAUSE

When the new Empower user account was created, it was not added to the group that has access to all projects.

FIX or WORKAROUND

1. Log into Empower.
2. Click Configure the System.
3. Highlight Groups.
4. Highlight the particular group that has access to the necessary projects.
5. Right-click the group and select Properties.
6. Select the user you want to add to this group.
7. Click OK.

ADDITIONAL INFORMATION

If you are unsure which group has access to the necessary projects, right-click one of the projects and select Properties. Once that opens, select the Access tab. This show the groups that are allowed access to the project.