GC and LAC/E communication issues with Empower - WKB276224
Article number: 276224
SYMPTOMS
- GC and LAC/E communication issues
- All DCOM settings on the LAC/E look to be in order
- DHCP settings/connection with the LAC/E are good
- Agilent ICF 3.0 recently installed on the LAC/E and Empower server
- ICF release notes: Minimum supported firmware for a 7890A is A.01.16
ENVIRONMENT
- Empower
- Agilent ICF 3.0
CAUSE
The problematic GC has firmware A.01.12.1.
FIX or WORKAROUND
Update the firmware.
ADDITIONAL INFORMATION
id276224, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP