Sample set run stopped with error "Winsock failed while reading data 10054" in Empower with Agilent A1100 - WKB27428

SYMPTOMS

• Agilent A1100 sample set interrupted in the middle of a run with error "Winsock failed while reading data 10054" in Empower. 
• In Windows System Event log, there is an entry that the Network Port Link was disconnected at the time of the error.
• Network Bridge says it is disconnected and is unresponsive when pinging.
• Cable between A1100 and LAC/E is not disconnected.

ENVIRONMENT

• Empower 2 Feature Release 5
• Empower Enterprise
• Agilent A1100 LC
• Agilent LC Instrument Control Software 1.06

CAUSE

Detector was powered-off. This component contains the network card used to communicate with Empower. 

FIX or WORKAROUND

1. Power-on the detector.
2. Restart the sample set run. 

ADDITIONAL INFORMATION