When trying to install the SQ Detector 2 driver from Waters Driver Pack 2017 R2, I do not see the driver available to download in the deployment manager - WKB27364
Article number: 27364
SYMPTOMS
- SQ Detector 2 ICS is missing from the deployment manager
ENVIRONMENT
- Empower 3
- Waters Driver Pack 2017 R2
- Waters Driver Pack 2018 R1
- Waters Driver Pack 2019 R1
- SQD, SQD 2, TQD
CAUSE
You are trying to load the driver onto a LAC/E32. The SQ drivers cannot be loaded on LAC/E32 acquisition servers.
FIX or WORKAROUND
The software is performing as designed per Driver Pack 2017 R2 Installation and Configuration Guide.
ADDITIONAL INFORMATION
The ICS will install from the SQ driver install folder even though it is not seen in the Deployment Manager.
id27364, A-SQ, SQD