Control panels missing from the Run window in Empower - WKB27077
Article number: 27077
SYMPTOMS
- Control panels missing or unavailable
- Loss of communication with QDa
ENVIRONMENT
- Empower 3 Enterprise
- ACQUITY H-Class
- ACQUITY QDa Mass Detector
- Citrix
- June 2011 Driver Pack
- QDa ICS v1.54
CAUSE
Known defects PCS# 30266, PCS# 30348, and PCS# 30265
FIX or WORKAROUND
Update drivers to the current version.
ADDITIONAL INFORMATION
Many improvements have been made with regard to the QDa in a networked environment. The minimum requirement is Driver Pack 4 Supplemental in combination with QDa ICS v1.54.
id27077, comms, QDA