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Error "Database error, unable to continue" when opening Run Sample screen for AGGC after Agilent ICF 3.0 is installed in Empower - WKB26857

Article number: 26857

SYMPTOMS

  • Error when opening Run Samples in Empower for a AGGC-configured system
  • Same error on Empower 3 SR1 Enterprise and Empower 3 SR1 Personal

 

ENVIRONMENT

  • Empower 3 SR1 Enterprise
  • Empower 3 SR1 Personal
  • Agilent ICF 3.0
  • Agilent 7890
  • Agilent 7697

FIX or WORKAROUND

  1. Upgrade Empower to FR2 (minimum).

ADDITIONAL INFORMATION

 

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