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Empower preferences not saved in Citrix session - WKB26714

Article number: 26714

SYMPTOMS

  • Empower preferences are not saved if the Run Samples window is not maximized while in a Citrix session.

ENVIRONMENT

  • Empower 3 FR3 HF1
  • Citrix XenApp v7.6

CAUSE

Possible issue with Citrix Seamless settings.

FIX or WORKAROUND

Altering the Windows registry corrected this issue in several cases.

Execute the following steps on all Citrix servers supporting Empower.

  1. Navigate to the registry key HKEY_LOCAL_MACHINE/System/CurrentControlSet/Control/Citrix/wfshell/TWI.
  2. Create a Value Type: REG_DWORD.
  3. Create a Value Name: SeamlessFlags.
  4. Set the SeamlessFlag value to 0x26DEA7.

ADDITIONAL INFORMATION

See this link for further detail.

Discuss this change with GSS before implementation.

Changing the registry can cause significant damage to the operating system. Back up the registry before implementing this change.

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