Processing issue with ICF Support Layer 3.7.0 in Empower - WKB267176

Article number: 267176

SYMPTOMS

When using ICF Support Layer 3.7.0 with Empower (any version) and processing data that was acquired on an Agilent system that is controlled by this driver, results cannot be created
This problem occurs whether processing is done using a newly created processing method (or method set) or using a processing method (or method set) that was created using a previous version of ICF Support Layer
When this issue occurs, a result set is present, but there are no results within the result set
Error messages of the Processing category stating “There are no channels specified to clear in method set [method set name]” and “This is usually caused by not specifying an instrument method in the method set – Processing aborted” appear in the Empower Message Center

N/A

No workaround exists for this issue except to uninstall ICFSL 3.7.0 and reinstall an earlier version.

CRI-6148 published on Waters website